Privacy and PDPA notice
Plain language, so you know exactly what happens to anything you send.
Who runs this site?
White Coat Unheard is run by one person, who stays anonymous for now. For anything about your personal data, write to hello@whitecoatunheard.com.
What do we collect?
Through “Plant your story”: the story you write, the role you choose, your email address, and a pen name if you choose to add one. We do not ask for your real name. Your story may include details about your health or your work. We only use it with your consent.
Through “Talk to me”: what you would like to be called, one way to reach you (WhatsApp or email), and anything you choose to write.
Automatically: our host records the IP address and browser type that come with each form submission, and which language page you used.
Which fields must I fill in?
On the story form: the story, your role and your email. Without an email we cannot reach you to confirm the story before it is published. On “Talk to me”: one way to reach you. Everything else is optional.
How is it used?
Stories are read and edited before publishing to remove names, hospitals, places and anything that could identify you. Nothing is published without that review. Your email is only used to contact you about your story. It is never published, shared or added to a mailing list.
Details from “Talk to me” are only used to contact you about the conversation you asked for. They are not sold or added to any mailing list.
Who else handles it, and where is it stored?
We do not sell or pass your details to anyone for their own use. These services handle them on our behalf:
- Netlify (United States), our website host, receives and stores form submissions and checks them with a spam filter.
- Zoho Mail receives the notification emails.
- AI tools help us edit and translate stories.
These services keep data on servers outside Malaysia.
How long is it kept?
We delete the original submission and your email within 24 months after your story is published, or after we decide not to publish it. Details from “Talk to me” are deleted within 12 months after the conversation ends. You can ask us to delete them sooner.
Your rights
Under the Personal Data Protection Act 2010 you can ask to see, correct or delete the personal data we hold about you, or withdraw your consent, at any time. If your story is already published and you want it taken down, write to us and we will remove it. Contact: hello@whitecoatunheard.com.
Cookies and tracking
This site does not use analytics or advertising cookies.
Fonts: the site loads its fonts from Google Fonts, so your browser connects to Google’s servers when you open a page.